At Smarters Player Lite (us.smarter-player-lite.app), we are committed to ensuring that you are completely satisfied with your purchase. This Refund Policy document describes the types of information collected and stored by Smarters Player Lite. If you encounter a technical or commercial problem, please do not hesitate to contact us. If our technical support team does not resolve your issue within 7 business days, you will be eligible for a full refund. We want to make sure that everything works as expected, and we assure you that our services are generally stable, which means that most problems can be solved.
Refunds cover all technical problems caused by us, but we cannot give refunds for problems beyond our control. Here are the conditions under which no refunds will be granted:
Refunds will not be approved in the following cases:
- Problems on your end:
No refunds will be given if the problem is on your end, such as problems with your device, a poor Internet connection, or any other difficulty that is beyond our technical capabilities. - Violation of Terms and Conditions:
No refund will be approved if you violate our terms and conditions and your account is suspended. - Partial refund after prolonged use:
If you have used our services for a period of time (e.g. 8 months of a 12-month subscription) and experience an unresolved technical issue, you will be entitled to a partial refund for the remaining unused period. However, no full refund will be given in this case.
How to request a refund
We process refunds as quickly as possible. Please note that payment processors or your financial institution may take up to 21-30 days for the refund to appear on your bank account or card.
Once you have requested a refund, you will not be able to re-subscribe to Smarters Player Lite in the future.
To request a refund, follow these steps :
- Use the contact form to submit your refund request.
- Be sure to use the same e-mail address as the one used for purchase.
Important information
By subscribing to Smarters Player Lite, you agree to our Refund Policy and Terms and Conditions. Even if you have not read this entire document, our policy is strictly enforced and we expect our customers to abide by our terms. By subscribing to our service, you agree to these terms.